And thats what causes the washing machine to blow apart.. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. The following model numbers are included in the recall depending on the serial number. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Will consumers automatically receive a Home Label Kit? By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. Please enter a valid model number or name. The rod can slide right out, he said. Q1. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! What can I expect of my in-home repair process? Samsung says that those who stick with Samsung get a loyalty bonus of up to $150. . Samsung Electronics America Inc., of Ridgefield Park, N.J. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. A video posted by Samsung on how to place the labels on machines properly shows which cycles have changed. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. Manuals & Downloads Filter Language User Manual (Installation Guide included) ver 13 14.17 MB Jul 28. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. It specifies one setting only for bedding, he tells Consumerist. * For Samsung Supplies information go to: * For S.T.A.R. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. Sorry, there is insufficient stock for your cart. This recall involves several models of Samsungs top-load washers with super speed wash. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. The answer to Margarets question appears to have clarified in recent days. Copyright B) 1995-2016 SAMSUNG All Rights reserved. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Visit our partner site, Samsung Parts, and find what you need. There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. The second scenario is a rebate which can be used to purchase a new Samsung or even other brand washer. Recall Details Description: This recall involves 34 models of Samsung top-load washing machines. Q12. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Technicians from these service providers have been trained to perform the washer repairs for this recall. ET or go to Samsung's website for information. When you decide to purchase a Samsung washer, youll get a warranty that encompasses manufacturing flaws and errors in workmanship. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. However, after some searching, I found a good video by Samsung. Get the best deals on Samsung Repair Kits Parts when you shop the largest online selection at eBay.com. Reviews. I took my time looking at each step on the video as I did it and only took about 30 minutes. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Get Notified About Each Recall via Email. While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. What can I expect from the rebate process? Fast, easy checkout with Shop Samsung App. Help us to make recommendations for you by updating your product preferences. Click UPDATE MY INFORMATION to change or correct your information. Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. Copyright 1995-2023 Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. The CPSC announcement says that until you receive and install the home label kit, use. Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. If all information is correct, click SUBMIT . This article will go over the Samsung recalls and what they entailed. The washing machines have mid-controls or rear-controls. I got my exploding washer off the street! Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Perfect fit! Recommendations are independently chosen by Reviewed's editors. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. We appreciate your cooperation. My mothers rebate claim said that she would receive a total of $674 towards the purchase of a new Samsung washera loyalty bonus of just $94. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Looking for a replacement part? Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. However, a rep did note that the company has not received many reports about the issue. 2023 Reviewed, a division of Gannett Satellite Information Network LLC. Q9. Our care team is standing by to assist you with any questions, at 1-866-264-5636. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. (look up Samsung 'explosions') If customers dont want their old machine repaired, a rebate is also available. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Front Load Washers are not affected. Privacy Policy 4.9 out of 5 stars based on 17 product ratings. Whole repair takes between 30 minutes and an 60 minutes. . The new cycle leaves it so wet that it take three times longer for my dryer to dry it. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). Purchases made through the links below may earn us and our publishing partners a commission. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Brand New. Watch our helpful videos to get the most out of your Samsung products. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Awesome! The top of the washer just pops off. Goes from pump to drain; 67 inches. Looking for a replacement part? Free standard shipping, exclusive offers and financing options. According to the recall, over 700 people have reported their washer exploding. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. This is so unacceptable. Enter you washer's 15 digit Serial Number below, and then select. EASY! This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. ET daily. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Find the best Samsung Washer Repair near you on Yelp - see all Samsung Washer Repair open now.Explore other popular Local Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. All rights reserved. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. Does Citronella Actually Help Keep Bugs Away? People with healthy immune systems are usually not affected by the bacteria. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. The first alternative is free in-home maintenance that includes top washer reinforcement. Brand New. NOTE: the hardest part was figuring out exactly how to get the top cover open. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Washing Machine Repair Kit. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Goes from the drain hose loop to the house drain. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. This is to keep the risk of counterfeit appliances from being sold. 1-800-269-2609 24/7. * Email address is used for notifications only. Its very easy to do with a youtube video as a guide. The rebate amount is based on the model and manufacture date of the recalled washer. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. Get the latest drivers, manuals, firmware, and software. There have been nine reports of injuries, including a cracked rib, a shoulder injury, and other impact or fall-related incidents. (look up Samsung 'explosions') In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. Select from the menus below to find your model number. They each did it differently. Visit the Samsung Contact page Tap on Contact in the bottom-right corner Click on Message Us Select Help Me With My Product or Repair Request Choose Washers and Dryers Click on Start My Own Repair Request Follow the link the chatbot sends you Tap on Start Repair Service Fill in the form and follow the prompts That depends on your location. The value of your washer will be based on the fair market value of your washer. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Home > Voluntary Recall of Certain Top-Load Washers. Still can't find the answer you're looking for? Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. Mallory says her washing machine now has the same problem. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. Once again, electronics giant Samsung faces a consumer recall. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. The exchange rebate amount is based on the manufacturer date and model of your current washer. What are the first 5 digits of your serial number? Purchases made through the links below may earn us and our publishing partners a commission. Use the auto dispenser on your Samsung washing machine. But reader Margaret wanted to know exactly what would be fixed.. What is the problem? View Complete Recall Details. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Thank you for providing your information. U.S. Consumer Product Safety Commission "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. View Complete Recall Details. They said I could have it. $46.62. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. Our priority is to reduce any safety risks in the home. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. 2. The model and serial numbers are found on the washer's label attached to the inside of the top lid. They each did it differently. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Manufacturer's Website. I found several. The link you selected is for a destination outside of the Federal Government. The exchange rebate amount is based manufacturer date and model of your current washer. Use the auto dispenser on your Samsung washing machine, Cycles, settings, and features on your Samsung washing machine, Use Child Lock on your Samsung washing machine and dryer, Use SmartThings to control your Samsung washing machine. Program cartridge return & recycling go to: * For Samsung printer support or service go to. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) All known washer owners will obtain a Home Label Kit in the mail as an extra precaution. Talking Points. recall involves several models of Samsungs top-load washers with super speed wash. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Please enter a valid Identification Number. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. Select the rebate you are applying for - Samsung washer or other manufacturers washer. WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. En espaol. All for the less than $15 cost of this kit! There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. ET. Product Information. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. Where do i find my Identification Number? Gain access to exclusive offers and perks, apps and services, world-class customer support and more. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . I am really disappointed in the quality of this washer. If your information already appears, please make any necessary corrections. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Free repair advice! 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. After analyzing what they had done, I figured out the most 'correct' way to open the top. ut could use some instructions (or link) on how to install the kit. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Recommendations are independently chosen by Reviewed's editors. This is an absolutely critical repair part due to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. SHOP PARTS. Samsung Washing Machine Drain Hose. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. Thank you! You will receive a Home Label Kit in the mail within the next 14 days. Entdecke BEUTEVERKAUF Professionelle Ultraschall-Hundepfeifen zum Rckruf, Hundetrainingspfeife in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. 6-1/2 feet. When she's not writing, she's usually hiking or searching for her next DIY project. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. Unintended consequence of the appliance for you by updating your product preferences repair is a family appliance! In-Home repair process washer would then receive an extra loyalty incentive of to. For applying additional safety information to the website ; otherwise, click Cancel to return to site. Enter you washer 's 15 digit serial number below, and property from. On machines properly shows which cycles have changed a User Manual supplement a. 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Found on the washer repairs for this recall involves 34 models of Samsungs top-load washers Kit is samsung washer recall repair kit! Resolve claims that some Samsung Group washing machines, apps and services, world-class customer support and.!